FAQ

Visit the Contact Us page to locate the contact information for the specific topic that you need customer service for.

Contact your authorized East To West Dealer.

The East To West dealer network is the exclusive distributor of East To West parts. Utilize the dealer locator to find the dealer nearest you. Your satisfaction is very important to us. Should you need additional assistance in finding a dealer or experience difficulty obtaining the parts you need, please feel free to contact us via e-mail or phone.

Note: Your selected East To West dealer will most likely need the Serial Number of the unit in order to research your parts inquiry.

Note: While East To West can supply many parts for units not in current production, items such as Decor (upholstery, curtains, floor coverings, and furniture) and certain cabinetry items are "run type" or "lot" items and typically are not available long after the model year's production cycle. It may be necessary to utilize a local upholstery or cabinet shop to obtain substitutes for these types of items.

The Serial Number can typically be found on the following documents:

• Title
• Insurance Policy
• Bill of Sale
• Your Owner Registration Card (Supplied with new unit purchases only)

No - We do not sell factory direct. In order to assure the best possible experience, we encourage our customers to purchase their RV from their local dealership. This allows for the development of a meaningful relationship with a dealer in your area that will enhance your RV experience. From a pre-delivery inspection and prep completed by the dealer prior to pick up, thorough product walk through and demonstration at the time of delivery, to assistance with product questions, user tips, and helpful information regarding RV use in your state or county… your buying and ownership experience will be well served through one of our authorized dealers.

By purchasing through your local dealer you are also better assured timely service appointments and warranty repairs should any be required. Forest River, Inc., dealers are independently owned and operated businesses so priority service and scheduling is at their discretion.

You can find your local dealer by selecting a product and entering your zip/postal code on our Dealer Locator.

East To West is a "Wholesale" manufacturer of recreational vehicles. The value of a recreational vehicle is determined at a "retail" level and will vary with market conditions, condition of the RV and region. It is best to seek this information from your local East To West Dealer or financial institution. However, the following web address is commonly used as an RV industry guide: www.nadaguides.com.

East To West RV, a division of Forest River, Inc., provides a One-Year Limited Warranty. We do not offer any other type of warranty on our products. Many of the suppliers utilized by East To West warranty their own products, and some components may have a longer warranty through the actual component manufacturer.

Note: Most RV dealerships sell after-market “Extended Warranty Contracts” that have a variety of terms, conditions and time periods. These may be a viable option depending on your needs. We encourage you to be sure to thoroughly read and understand the contract before purchasing.

East To West brands come with one year of Roadside Assistance included for the first year on most new towable East To West RVs*. This service provides you with 24/7 coverage for the following services:

• Towing
• Jump Starts
• Tire Assistance
• Delivery of Fuel and Emergency Fluids
• Locksmith/Lockout Service
• Winch Out
• Technical Support
• RV Mobile Mechanic

If you purchased your vehicle prior to 1/1/2019, please call the following number for emergency roadside assistance: 877-801-0333

If you purchased your vehicle on or after 1/1/2019, please call the following number for emergency roadside assistance: 866-209-2895